Effective Date: May 21, 2025
At SY Emporium, your satisfaction is our top priority. We take great pride in the quality and craftsmanship of our jewellery. If you are not fully satisfied with your purchase, we are here to help with our return and exchange policy.
1. Eligibility for Return & Exchange
We accept returns or exchanges under the following conditions:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging with the bill/invoice.
- Return/exchange requests must be made within 2 days of delivery. Unboxing video is must.
- Customized, engraved, or personalized jewellery is non-returnable and non-exchangeable unless it arrives damaged or defective.
2. Non-Returnable Items
- Custom-made or personalized items
- Items bought on sale or during a promotional event
- Earrings (for hygiene reasons)
- Gift cards or vouchers
3. How to Request a Return or Exchange
To initiate a return or exchange:
- Contact us at 📧 [support@syemporium.com] within 2 days of delivery.
- Provide your order number, reason for return/exchange, and any relevant photos (in case of damage).
- Once approved, you will receive instructions on how and where to send your item.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds (If Applicable)
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–8 business days to your original payment method.
- Shipping charges are non-refundable.
5. Exchanges
If you’d like to exchange an item for a different size or design (if applicable):
- Follow the return request process above.
- Exchanges are subject to availability.
- Any price difference must be settled before shipping.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos. We will offer a free replacement or a full refund upon verification.
